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Stein Mart Help Center

All eligible refunds are issued as store credit in the form of a digital gift card, which will be delivered to the email address associated with your order once your return is processed.&#xA0;Digital gift cards issued 2026 or later do not expire and can be used as payment on <a href="http://www.steinmart.com">www.steinmart.com</a>.Please be sure to check spam and promotional folders if you do not receive your credit notification after confirmation of processing.If you need further assistance, please reach our customer support team via our <a href="https://steinmartsupport.gorgias.help/en-US/contact" target="_blank" rel="noopener noreferrer">Contact Form</a> - we are here to help!

All eligible refunds are issued as store credit in the form of a digital gift card, which will be delivered to the email address associated with your order once your return is processed.

Digital gift cards do not expire and can be used as payment on www.steinmart.com.

Please be sure to check spam and promotional folders if you do not receive your gift card after confirmation of return acceptance. 

If you need further assistance, please reach our customer support team via our Contact Form - we are here to help!

What forms of refunds are issued?

Returns

Where do you ship?

Do you ship to P.O. Boxes?

Do you offer international shipping?

How long will it take to receive my order?

Can I cancel or modify my order once placed?

What if my package is damaged in transit or missing items?

Do you operate physical retail stores?

What if my package is marked "Delivered" but I haven't received it?

What is Checkout+ by Onward?

What is covered under Onward shipping protection?

How do I file a claim?

How and when will my claim be resolved?

Why is Onward offering a refund instead of replacing my item(s)?

Checkout+ by Onward

Orders & Shipping

What is your return/exchange policy?

Will my shipping fee be refunded if the product is returned?

Where can I find product details like item care, assembly, and use?

What if my item is damaged or defective?

Product

Are my loyalty points from before the change in Stein Mart ownership still valid?

Accounts & Loyalty

What are the Terms & Conditions for discounts and promotions?

Can I apply a discount code after my order has been placed?

How many discount codes can be used on a single order?

Do you offer discounts for Military and First Responders?

Do you offer price adjustments on previously ordered merchandise?

Do you offer price matches if I find an item for less at another retailer?

Is my discount code from before the change in Stein Mart ownership still valid?

Discounts & Promotions

What forms of payment do you accept?

How do I check my gift card balance?

Can I use my gift card across Omni Retail Enterprise brands?

Is my gift card or merchandise credit from before the change in Stein Mart ownership still valid?

Payments

How can I request a donation from Stein Mart?

How can I collaborate with Stein Mart as a content creator?

I'm a brand looking for co-marketing opportunities. How can I collaborate with Stein Mart?

What forms of refunds are issued?Updated 12 days ago