Customer Support Business Hours: Monday – Friday, 9:00 AM – 5:00 PM ET, excluding holidays.

Stein Mart Help Center

Where do you ship?

Do you ship to P.O. Boxes?

Do you offer international shipping?

How long will it take to receive my order?

Can I cancel or modify my order once placed?

What if my package is damaged in transit or missing items?

Do you operate physical retail stores?

What if my package is marked "Delivered" but I haven't received it?

What is Checkout+ by Onward?

What is covered under Onward shipping protection?

How do I file a claim?

How and when will my claim be resolved?

Why is Onward offering a refund instead of replacing my item(s)?

Checkout+ by Onward

Orders & Shipping

What is your return/exchange policy?

What forms of refunds are issued?

Will my shipping fee be refunded if the product is returned?

Returns

Where can I find product details like item care, assembly, and use?

What if my item is damaged or defective?

Product

Are my loyalty points from before the change in Stein Mart ownership still valid?

Accounts & Loyalty

What are the Terms & Conditions for discounts and promotions?

Can I apply a discount code after my order has been placed?

How many discount codes can be used on a single order?

Do you offer discounts for Military and First Responders?

Do you offer price adjustments on previously ordered merchandise?

Do you offer price matches if I find an item for less at another retailer?

Is my discount code from before the change in Stein Mart ownership still valid?

Discounts & Promotions

What forms of payment do you accept?

How do I check my gift card balance?

Can I use my gift card across Omni Retail Enterprise brands?

Is my gift card or merchandise credit from before the change in Stein Mart ownership still valid?

Payments

How can I request a donation from Stein Mart?

How can I collaborate with Stein Mart as a content creator?

I'm a brand looking for co-marketing opportunities. How can I collaborate with Stein Mart?

All articles

Categories

Orders & Shipping

Returns

Product

Accounts & Loyalty

Discounts & Promotions

Payments

Collaborate with Stein Mart

Supplier Information

Change in Company Ownership