Customer Support Business Hours: Monday – Friday, 9:00 AM – 5:00 PM ET, excluding holidays.

Stein Mart Help Center

Only one discount code may be applied per order. Discount codes cannot be combined or stacked, nor can they be used with product bundle discounts or most other promotional offers. Other terms and conditions may apply.Please be sure to choose the offer that provides the best value at checkout, as we are unable to adjust this once the order is placed.If you need additional assistance, please use our <a href="https://steinmartsupport.gorgias.help/en-US/contact" target="_blank" rel="noopener noreferrer">Contact Form</a> to reach the customer support team&#xA0;and select &quot;Discounts &amp; Promotions&quot; as the subject.

Only one discount code may be applied per order. Discount codes cannot be combined or stacked, nor can they be used with product bundle discounts or most other promotional offers. Other terms and conditions may apply.

Please be sure to choose the offer that provides the best value at checkout, as we are unable to adjust this once the order is placed.

If you need additional assistance, please use our Contact Form to reach the customer support team!

How many discount codes can be used on a single order?

Discounts & Promotions

Where do you ship?

Do you ship to P.O. Boxes?

Do you offer international shipping?

How long will it take to receive my order?

Can I cancel or modify my order once placed?

What if my package is damaged in transit or missing items?

Do you operate physical retail stores?

What if my package is marked "Delivered" but I haven't received it?

What is Checkout+ by Onward?

What is covered under Onward shipping protection?

How do I file a claim?

How and when will my claim be resolved?

Why is Onward offering a refund instead of replacing my item(s)?

Checkout+ by Onward

Orders & Shipping

What is your return/exchange policy?

What forms of refunds are issued?

Will my shipping fee be refunded if the product is returned?

Returns

Where can I find product details like item care, assembly, and use?

What if my item is damaged or defective?

Product

Are my loyalty points from before the change in Stein Mart ownership still valid?

Accounts & Loyalty

What are the Terms & Conditions for discounts and promotions?

Can I apply a discount code after my order has been placed?

Do you offer discounts for Military and First Responders?

Do you offer price adjustments on previously ordered merchandise?

Do you offer price matches if I find an item for less at another retailer?

Is my discount code from before the change in Stein Mart ownership still valid?

What forms of payment do you accept?

How do I check my gift card balance?

Can I use my gift card across Omni Retail Enterprise brands?

Is my gift card or merchandise credit from before the change in Stein Mart ownership still valid?

Payments

How can I request a donation from Stein Mart?

How can I collaborate with Stein Mart as a content creator?

I'm a brand looking for co-marketing opportunities. How can I collaborate with Stein Mart?

How many discount codes can be used on a single order?Updated 6 months ago