How do I start a return?Updated a month ago
We understand that sometimes a purchase just isn't the right fit. If you need to return an item, we're here to help. Follow the steps below to get your return request started as quickly as possible.
To begin your return, please submit a request through our Contact Form using "Returns" as the subject. Please include all of the information below when you contact us, as this will help us process your request more quickly.
What to include
For each item you'd like to return, please provide:
- Order number
- Product name
- Quantity you would like to return
- Return reason
Choose the return reason that best fits your situation:
- Too big
- Too small
- Changed my mind
- Item not as described
- Damaged or defective
- Received the wrong item
- Style
- Color
- Other (please specify)
Kindly note, if we don't receive enough information to identify the item(s) you'd like to return or the reason for your return, we'll need to contact you for additional details before we can proceed, which may delay the return process.
While we don’t offer direct exchanges at this time, once your return has been processed, you may use your store credit to purchase another item. If you’re interested in a different size or color (if available), please let us know — we're happy to help.
What happens next?
Once we've reviewed your submission, we'll request a return a prepaid return shipping label on your behalf. When the label is available (generally within 1-2 business days), you'll receive it by email along with any additional return instructions. If you’re returning items from multiple vendors, you’ll receive a separate return label for each vendor.
The email(s) will be sent from an @steinmart.com address. Please be sure to check your spam, junk, and promotional folders if you don't see our email in your primary inbox.
Before shipping your return, please ensure:
- All original tags are attached
- Items are in their original packaging
- The original packing slip is included
- Any previous shipping labels are removed or completely covered
- If returning items from multiple vendors, use the corresponding label for each item. Separate labels will be emailed for each vendor.
Returns must be dropped off with the carrier within 30 days of your return label being issued. If your return is not shipped within that timeframe, your return request will be closed.
Once your return arrives at our facilities, please allow 7–10 business days for it to be inspected and processed. If approved, your digital store credit, minus any applicable restocking fees, will be added to your Stein Mart account. Your store credit does not expire and can be applied during checkout when you're logged into the account associated with your original order.
Need help?
If you have questions about your return or need assistance completing your request, our Customer Experience team is here to help. Reach out through our Contact Form using "Returns" as the subject, and we'll be happy to assist.
You can also read more about our policy and refund methods in our Help Center.