Customer Support Business Hours: Monday – Friday, 9:00 AM – 5:00 PM ET, excluding holidays.

Stein Mart Help Center

Stein Mart is now under new ownership and no longer manages or issues the Stein Mart credit card that was offered under previous ownership.The current Stein Mart organization does not have visibility into any account information and cannot process payments, close accounts, or make changes to accounts.If you have any questions or issues regarding a Stein Mart credit card, please reach out to the card issuer directly. This includes inquiries about payments, account balances, closing an account, and any fraud or dispute concerns.You can typically find the credit card issuer&#x2019;s name and/or contact information on:<ul><li dir="ltr" style=" text-decoration: none;">Your most recent billing statement</li><li dir="ltr" style=" text-decoration: none;">The back of your credit card</li><li dir="ltr" style=" text-decoration: none;">Your credit report </li></ul>If you have any additional questions or require further assistance, our customer support team is here to help. Please feel free to&#xA0;<a href="https://steinmartsupport.gorgias.help/en-US/contact" target="_blank" rel="noopener noreferrer" style=" text-decoration: none;">contact us</a>&#xA0;at any time to ensure a positive and enjoyable shopping experience.

Stein Mart is now under new ownership and no longer manages or issues the Stein Mart credit card that was offered under previous ownership. The current Stein Mart organization does not have visibility into any account information and cannot process p

How do I manage my previously issued Stein Mart credit card?

Change in Company Ownership

Where do you ship?

Do you ship to P.O. Boxes?

Do you offer international shipping?

How long will it take to receive my order?

Can I cancel or modify my order once placed?

What if my package is damaged in transit or missing items?

Do you operate physical retail stores?

What if my package is marked "Delivered" but I haven't received it?

What is Checkout+ by Onward?

What is covered under Onward shipping protection?

How do I file a claim?

How and when will my claim be resolved?

Why is Onward offering a refund instead of replacing my item(s)?

Checkout+ by Onward

Orders & Shipping

What is your return/exchange policy?

What forms of refunds are issued?

Will my shipping fee be refunded if the product is returned?

Returns

Where can I find product details like item care, assembly, and use?

What if my item is damaged or defective?

Product

Are my loyalty points from before the change in Stein Mart ownership still valid?

Accounts & Loyalty

What are the Terms & Conditions for discounts and promotions?

Can I apply a discount code after my order has been placed?

How many discount codes can be used on a single order?

Do you offer discounts for Military and First Responders?

Do you offer price adjustments on previously ordered merchandise?

Do you offer price matches if I find an item for less at another retailer?

Is my discount code from before the change in Stein Mart ownership still valid?

Discounts & Promotions

What forms of payment do you accept?

How do I check my gift card balance?

Can I use my gift card across Omni Retail Enterprise brands?

Is my gift card or merchandise credit from before the change in Stein Mart ownership still valid?

Payments

How can I request a donation from Stein Mart?

How can I collaborate with Stein Mart as a content creator?

I'm a brand looking for co-marketing opportunities. How can I collaborate with Stein Mart?

How do I manage my previously issued Stein Mart credit card?Updated 2 months ago